Privacy Policy

Effective Date: March 26, 2026

Last Updated: September 25, 2026

TL;DR for humans

We believe a family home is private, and so is everything you share with Homier about it.

We don't sell your data.
Homier makes money from a subscription, not from what it knows about you.
Other Homier users can see your home only if they're one of its owners, co-owners or invited guests.
In the US, analytics is on unless you turn it off. Everywhere else, we ask first. Either way, you can turn it off anytime with "Your Privacy Choices" at the bottom of the page.
Error reports, which help us fix problems, run on every visit. They never include your name or email, and our error-report provider is told not to store your IP address.
If you want your account gone, we delete it. Your personal information is deleted or anonymized within 180 days, unless we're required to keep it longer (billing records, for example).
Homier runs on Google Cloud, in data centers in the United States.

That's the short version. The full privacy policy below is what actually applies.

This Privacy Policy describes how Homier, LLC, a Delaware limited liability company ("Homier," "Company," "we," "us," or "our") collects, uses, and shares information when you use our private property coordination platform (the "Service").

Service Availability: The Service is currently available for properties located in the United States, Canada, and Mexico. By using the Service, you must be at least 18 years old.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when using our coordination tools:

Account registration details (name, email, password)
Signing in with Google. If you sign up or sign in with your Google account, Google shares your name, email address and, if you have one, your profile picture with Homier. We ask Google only for this basic profile, never for your password or anything else in your Google account. We use your name, email address and picture to create and run your Homier account: your name and picture appear on your account and to the people you share a home with, and your email address is how we contact you. We store this information with your Homier account on Google Cloud in the United States. After your account is deleted, we delete or anonymize it within 180 days, unless the law requires us to keep it longer (see Data Retention, section 5). We don't sell it or use it for advertising, and we share it only as described in Information Sharing (section 3). You can remove Homier's access at any time from your Google Account at myaccount.google.com/permissions.
Property information and images you choose to share
Booking requests and coordination details
Communications with invited users
Phone number (for SMS notifications, when voluntarily provided and verified)
Subscription payment information (processed by third-party providers)

Automatically Collected Information

We automatically collect certain technical information necessary to provide our services:

IP address, for security, access control and rate limiting, and stored with a record of any change to your notification settings
Login timestamps and session data
Browser type and device information sent with each request to our servers, also stored with that notification-settings record

Analytics

Whether analytics runs by default depends on the country you are in. To find out, your browser loads PostHog, our analytics provider, and asks it to look up your country from your IP address. That lookup records no analytics and stores nothing on your device.

In the United States: analytics is on by default. You can turn it off at any time with "Your Privacy Choices" (see Privacy Choices). If your browser sends a Global Privacy Control signal, we treat it as turning analytics off.
Everywhere else: a banner asks first. Analytics doesn't run until you click Accept. If you decline, or don't answer, nothing is sent to PostHog beyond loading it and the country lookup above. The banner also asks if the country lookup doesn't answer.

PostHog also stops collecting analytics if your browser sends Global Privacy Control or Do Not Track, wherever you are. When analytics runs, PostHog receives the pages you visit and the page you came from (with email addresses and password-reset codes removed from their addresses); material you interact with on Homier's pages, such as buttons and links you click as well as actions like signing up, creating a listing, inviting guests, requesting or approving a booking, and starting, cancelling or checking out a subscription, with details like the listing's ID, the plan, and a booking's nights and bedrooms (for the elements you click, we use PostHog's masking so their text is not included); your browser and device type; and your approximate location (city or region). We use this to understand how Homier is used. If you are signed in, your account ID is included; anonymous visitors do not get a profile of their own. PostHog keeps analytics for seven years.

Error Reports

To keep Homier working, every visit reports errors to Sentry, whatever your analytics choice. When something goes wrong, Sentry receives the error, the page address and the previous page's address, your browser, operating system, language and time zone, and a short record of what happened just before it (clicks, page changes, requests the page made, and log messages). Email addresses and password-reset codes are removed before anything is sent. If you are signed in, your account ID is included, but not your name or email. We tell Sentry not to store your IP address. Sentry stores nothing on your device and keeps error reports for 30 days. We rely on our legitimate interest in keeping the service working and secure; you can object by contacting us (see Contact Us).

2. How We Use Information

We use information solely to provide and improve our private coordination platform:

Operate and maintain the platform functionality
Process subscription billing and account management
Enable coordination between property owners and invited guests
Send essential service notifications and support responses
Improve platform features and user experience
Ensure platform security and prevent unauthorized access
Comply with applicable legal requirements

We do not use your information for advertising, marketing to third parties, or any commercial purposes beyond operating our coordination service.

3. Information Sharing

Given our private coordination model, we share information only as necessary for platform operation:

Between Hosts and Guests

When you make a booking request or invitation:

Hosts can see: Guest name, email, booking dates, special requests, and any information the guest chooses to share
Guests can see: Property details, availability, house rules, host-provided information, and the host's name and email address on booking requests they're part of
Co-owners: If a property has multiple owners, all authorized owners may access guest information and booking details

With Third Parties

With essential service providers (hosting, payment processing, email delivery)
When required by law or legal process
To protect platform security or investigate potential violations
In connection with business transfers (with user notification)
With your explicit consent or direction

We do not sell, rent, or share your personal information for marketing purposes. Our business model is subscription-based, not data-driven.

Mobile information, including phone numbers and SMS opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Third-Party Services

Our platform integrates with third-party services that may collect information directly from you. These services include:

Payment processors (such as Stripe)
Analytics providers (such as PostHog): in the United States by default until you opt out, elsewhere only with your consent; PostHog also looks up your country from your IP address to decide which applies
Communication services (such as SendGrid for email, Twilio for SMS)
Error monitoring services (such as Sentry), for every visit, to keep the service working (see Error Reports)
Bot protection (Google reCAPTCHA, through Firebase App Check) on the sign-in page and the pages you use once signed in, not on our public pages. It runs in the background without asking you to do anything, and checks that requests come from our real website rather than an automated script. Google receives information about your browser and device and your IP address for this; its use is governed by Google's Privacy Policy and Terms of Service. Because it protects the service, it is not covered by the analytics consent banner
Address lookup (Mapbox and Google Maps), which receive what you type into an address field. Google handles Maps address lookups as an independent controller under its own Privacy Policy

These third parties have their own privacy policies governing the use of your information.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary based on the type of data:

Active Account Data: Retained while your account remains active
Deleted Account Data: Personal information is deleted or anonymized within 180 days of account closure, except where longer retention is required
Financial Records: Retained for 7 years to comply with tax and accounting requirements
Analytics: Kept by PostHog for seven years; you can ask us to delete yours sooner
Error Reports: Kept by Sentry for 30 days
Legal Holds: Data may be preserved longer if subject to legal process or investigation
Aggregated/Anonymized Data: May be retained indefinitely for analytics and service improvement

You may request deletion of your personal information at any time, subject to our legal obligations to retain certain data.

6. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Breach Notification

In the event of a data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware, where required by law. We will notify affected users without undue delay where the breach is likely to result in a high risk to their rights and freedoms. Notification will include the nature of the breach, potential consequences, and measures taken to address it.

7. Your Choices

Account Information

You may update your name, phone number and profile photo at any time on your Profile page, and change your password there if you sign in with an email and password. To change your email address, correct anything else, or delete your account, contact us at support_team@livehomier.com.

Communications

We may send you:

Transactional emails: Booking confirmations, account updates, and service notifications (cannot be opted out)
Marketing emails: Product updates, features, and promotional content (you can opt out at any time)

You may opt out of marketing communications by clicking the "unsubscribe" link in any promotional email or by updating your account preferences. You will continue to receive essential transactional messages even if you opt out of marketing emails.

SMS Notifications

If you verify your phone number and enable SMS notifications in your account settings, we may send you text messages for booking confirmations, reminders, and property updates. Message frequency varies by booking activity (typically 1–5 messages per booking event). Message and data rates may apply.

You may opt out of SMS notifications at any time by replying STOP to any message or by disabling SMS in your account notification preferences. Reply HELP for assistance. Opting out of SMS does not affect email notifications.

Privacy Choices

In the United States, analytics is on by default; elsewhere it runs only if you accept it in the banner. Wherever you are, the "Your Privacy Choices" link at the bottom of Homier's main pages, including this one, opens the banner so you can turn analytics on or off. Turning it off takes effect straight away, in any other Homier tabs you have open too. In the United States, a Global Privacy Control signal from your browser turns it off without your having to use the link. Error reports are not part of this choice (see Error Reports).

Cookies

We use browser storage for things the site needs, such as keeping you signed in and remembering your privacy choice. PostHog keeps its analytics identifier in your browser's local storage, and only while analytics is on (after you accept it, or by default in the United States); it sends no tracking cookies. Sentry sets no storage of its kind either. On the sign-in page and signed-in pages, Google reCAPTCHA sets a cookie it needs for its bot check (_GRECAPTCHA), and Firebase App Check keeps its short-lived verification token in your browser's storage. Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies, but this may affect your ability to use our platform.

8. Children's Privacy

The Service is not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will delete their account and associated information promptly.

9. Data Location and International Transfers

Homier, LLC is based in the United States and processes data primarily in the United States. We use Google Cloud Platform infrastructure with data centers located in the United States. Your information may be transferred to, stored, and processed in the United States or any other country where we or our service providers maintain facilities.

When personal data moves from the European Economic Area, the United Kingdom or Switzerland to the United States, we rely on the European Commission's Standard Contractual Clauses and the United Kingdom's international data transfer terms, which are part of our data processing agreements with each of our service providers, and, where a provider is certified, on the EU-US Data Privacy Framework and its UK and Swiss extensions. The United States may have data protection laws that differ from those of your country.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access, update, or delete your information
The right to object to or restrict certain processing
The right to data portability
The right to withdraw consent
The right to complain to a data protection authority, in particular where you live or work (in the United Kingdom, the Information Commissioner's Office)

To withdraw consent to, or opt out of, analytics, use the "Your Privacy Choices" link (see Privacy Choices). To object to error reports, or to exercise your other rights, please contact us using the information below.

California Residents

California residents have rights under the California Consumer Privacy Act. We do not sell personal information and operate on a subscription model focused on coordination services. You can opt out of analytics with "Your Privacy Choices" or a Global Privacy Control signal from your browser.

European Residents

Users in the European Economic Area, the United Kingdom and Switzerland have rights under the GDPR and the UK GDPR. Our legal bases are performing our contract with you (providing the service); our legitimate interests (platform security, error reports that keep the service working, and looking up your country to apply the right privacy rules); and your consent (analytics, wherever the banner asks).

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Homier, LLC
Email: support_team@livehomier.com